6 ways to help keep your customers safe this winter

Winter is coming…

After the Beast from the East caused havoc last winter leaving thousands of motorists stranded or immobile, conscientious workshops will be looking to provide their customers with the very best levels of service and advice this year in order to avoid a repeat of any travel chaos.

A shovel, thermos flask and blanket are some of the emergency items often highlighted by the mainstream media in extreme weather but what are some of the important elements to get cars moving in the first place?

Winter

Tyre tread depth check

No matter what work a car is booked in for, responsible workshops should be checking the car’s tyre tread depth. While this is important all year round, it’s particularly important during the winter months when wetter conditions mean that adequate tread depth is essential.

Tyre pressure check

When checking the tread depth, workshops should also check that tyre pressures are correct too. Doing so will maximise the tyre’s contact patch with the road surface, improving grip, but it will also help tyres last longer too, giving customers a further benefit.

Tyre condition check

The final check for tyres should be a visual inspection of their condition. Tyres should be free from any cuts or bulges and any objects embedded in the tread should be removed.

Winter tyres

As the mercury drops, so too does the effectiveness of normal summer tyres as the tyre’s compound becomes harder and its ability to grip the road lessens. Winter tyres are specially designed to operate in temperatures below 7 degrees, including more extreme conditions like snow and ice. Fitting winter tyres gives customers the best chances of remaining mobile and safe in the cold, wet winter months.

All season tyres

While winter tyres undoubtedly provide the safest option for drivers in the winter months, many motorists do not want the hassle of extra expense of switching between two sets of tyres. For these drivers, workshops may want to encourage the switch to all-season tyres which are ideally suited to all year round conditions.

Four wheel alignment check

If fitting new tyres to a customer’s car, it’s essential that a full four wheel alignment check is carried out afterwards. Failure to do so could mean that the tyres are fitting to a misaligned vehicle meaning they will wear out much quicker. They could also increase fuel consumption and compromise vehicle safety.

Even if new tyres are not fitted to a vehicle, a four-wheel alignment is highly recommended. It’s thought that 9 out of 10 cars on the road suffer from some form of misalignment and with the proliferation of potholes on the UK’s roads, it’s not difficult to see why so many car’s geometries are not correct.

So, from both a safety and customer care perspective, is it time that you made four-wheel alignment checks a core element of your workshop operations?

Find your nearest alignment centre at www.AlignMyCar.co.uk

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